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Help centre

Frequently asked questions

Straight answers about ordering, delivery, payment and choosing the right skincare.

Orders & delivery

Payment

Authenticity

Skincare & consultations

Still have a question?

Message us. Consultations are free, and we usually reply between 6pm and 8pm, sometimes sooner.

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Frequently asked questions

Orders & delivery

Do you deliver across Ghana?

Can I ask about a product before I order?

Can I change or cancel my order?

Payment

Which payment methods do you accept?

Is it safe to pay online?

Authenticity

Are your products genuine?

How can I check a product myself?

Skincare & consultations

Are consultations really free?

I don't know where to start. What should I buy?

Which sunscreen works on melanin-rich skin?

Can I use retinol and azelaic acid together?

Still have a question?